Meet The Ombuds Team

  • Julia Heck, M.A. - Associate Director

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    Julia Heck is Associate Director of the Office of the Ombuds at Eastern Michigan University. Currently, Julia Heck is working towards her doctoral degree in Educational Leadership at Eastern Michigan University (EMU) specializing in the training and development practices of Ombuds within higher education as a conflict resolution tool. She received her M.A. in Educational Leadership - Higher Education and Student Affairs from EMU, as well as a B.A. in Psychology and B.S. in Human Development and Family Studies from the University of Wisconsin-Stout.

    Julia is a dedicated, strategic educator and servant leader with an emphasis on conflict resolution, collaboration and restorative justice, continuous systemic redesign and improvement, program evaluation and assessment, retention, academic success, and personalized learner-centered growth and development. Her previous work includes a range of undergraduate, graduate, and professional experience working in university settings such as housing, student leadership, orientation, recognition and programming, and summer camps and conferences across large institutions, mid-sized institutions, and small institutions, both public and private.

  • Jaquan Cotton - Ombuds Conflict Coach and Case Manager

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    Greetings! My name is Jaquan Cotton born and raised in the motor city, Detroit MI. My personal pronouns are he/him/his. I graduated from Michigan State University with my bachelors in Human Development & Family Studies and I'm currently pursuing a masters in Higher Education Student Affairs here at Eastern. My career interests include becoming an Academic Advisor where I can work with students from marginalized populations, cultivate a sense of belonging by helping them navigate their degree program and providing support services that will facilitate their success within Higher Education. One of my favorite hobbies is relaxing at home with a box of pizza watching episodes of Avatar The Last Airbender. [The TV show obviously!]
  • Iman Ali - Ombuds Conflict Coach and Case Manager

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    My name is Iman Ali. I have a bachelors degree in children and families and I'm currently in grad school in educational psychology. I have three semesters until graduation. My background was in computer programming and system analysis, then I changed route and went for my Montessori education and child development. I worked as a Montessori teacher for 10 years before deciding on continuing with my BS. I am a wife and a mother of three adult children. I am one of five eagles of EMU. I was going to University with my children and it was such a blessing.
  • Kaitlyn Willis - Office Assistant

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    Hello my name is Kaitlyn Willis and I am an office assistant here at the Office of the Ombuds. I am an undergraduate in my junior year majoring in Early Childhood education. I transferred from Jackson College in 2019, where I took and completed all of my general education courses while working at the Ombuds and Admissions office. I truly love working in the Ombuds office here at Eastern Michigan because each day is a new day to be there for someone much like when I was younger and I had people there for me. You matter and so do your concerns! I hope one day to work in a school as a teacher then eventually work on the school board.