Frequently Asked Questions

Below are frequently asked questions which we address during our appointments. While this information is important to consider, the course of action may be altered based on a student's specific situation. Because of this, we highly encourage students to make an appointment with us to address their specific concerns. Make an appointment with us.

  • Academic Support

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    I am struggling with the material and work in my courses.  Where can I go?

    Holman Success Center

    • Tutoring, study tables, mentors, and coaching
    • Location: G04 Halle Library
  • Anonymous Reporting

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    Civil Rights - If you have a complaint of discrimination regarding the University or its employees, please fill out the form found on the Human Resources Complaint Investigation website. Your submission will be kept confidential.

    EthicsPoint - If you believe you have observed unethical, illegal or suspicious behavior, speak up through the Anonymous Ethics and Compliance Reporting site

  • Financial Resources

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    I need assistance paying for school.  Who should I talk to?

    Financial Aid

    • Apply for the FAFSA
    • Apply for Scholarships
    • Understanding Your Aid
    • Location: 268 Student Center

    Records & Registration

    • FERPA Release form: For student information to be released to specified third parties.
    • Registration and Withdrawal Dates and Deadlines
    • Late Withdrawal Tuition Appeal – Only for extenuating circumstances that made withdrawal before the specified deadlines impossible. Applicants are not guaranteed approval. Response time varies. (More information under "Late Withdrawal Tuition Appeal")
    • Other Forms: https://www.emich.edu/registrar/forms/index.php

    Student Business Services

    • Student Billing
    • EagleOne Card
    • Location: 268 Student Center

    Student Emergency Fund

    • The EMU Student Emergency Fund is a fund available through student government for students enrolled in the university who are facing extenuating (non-academic) circumstances, and have exhausted all other options. Applicants must check their specific eligibility requirements before completing the form, linked above.
    • Some Colleges and Departments have their own specific funds to support students in need.

    Student Employment

    Use the links above to search for jobs by your student status.

    Student Health Insurance

    • Location: 246F Student Center
  • Grade Grievance

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    Throughout the semester, I feel that I have been graded unfairly. What are my options?

    The grade grievance process is a three-step process available for students to appeal a final grade if they feel they have been graded unfairly. Before pursuing this process, it is important to be aware of the examples of unfair grading, along with a thorough explanation of the process. Similar to the Late Withdrawal/Tuition Appeal process, this process is reviewed on an individualized basis and relies heavily on supporting documentation.  Documentation should represent how and why you feel you were graded unfairly. Make an appointment with us to talk more about your potential eligibility for the grade grievance process.

    Grade Grievance

    • For final grades only, not individual exams or assignments.
    • Must be submitted to the Department Head/School Director within the first 20 business days after the start of the following semester to be considered.
    • Examples of unfair grading can include:
      • On some basis other than relevant performance in the course;
      • By resorting to standards different from those which were applied to other students in that course;
      • Or by an unreasonable and/or unannounced substantial departure from the instructor’s previously articulated standards.
    • The burden of proof resides with the student seeking the grievance.
    • There are three potential steps to the process:
      1. Discussion with the Instructor/Filing with the Department Head/School Director
      2. Hearing by College Grade Grievance Committee
      3. Hearing by University Grade Grievance Committee
  • Incomplete Grade

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    Is there any way to add time to the current semester, so I can complete the course work?

    Incomplete

    • Prior to speaking with your instructor, please consider your Satisfactory Academic Progress (SAP) requirement through Financial Aid, and meeting with your Academic Advisor to discuss potential implications.
    • An incomplete grade must be requested from the instructor, by the student.
    • Incompletes are given at the discretion of the instructor
      • Undergraduates must have completed 50% of the course with a C grade or higher
      • Graduate students must have completed 50% of the course with a B grade or higher
    • An “I” grade must be replaced by a grade within one (1) calendar year from the end of the semester or session in which it was granted.
  • Instructor Conflicts 

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    I have an issue with my instructor and want to file a complaint. What is the next step?

    Near the end of each semester, you will have the opportunity to evaluate the course and its instructor. Additionally, there is a recommended process known as the “Academic Concern Resolution Process”, which allows students to express their concerns to appropriate members of the University including the instructor, the department head or school director, or the dean. Read about the process by downloading the Student Academic Concern Resolution Process [PDF].

  • Late Withdrawal/Tuition Appeals

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    I have experienced unforeseen circumstances and would like to withdraw from one or more of my classes, but I have missed the deadline. Is there anything I can do?

    Late Withdrawal/Tuition Appeals (LWTA) may be granted on an individualized basis to students who experienced extenuating circumstances which affected their ability to withdrawal by the published deadlines. To talk more about your potential eligibility for the LWTA process make an appointment .

    Late Withdrawal/Tuition Appeal 

    • This process is for unforeseen, extenuating circumstances. Examples of these include:
      • Personal health and/or legal issues
      • Family medical and/or legal issues
      • A documented error by university personnel
    • Requests may be made for previous semesters within the past 3 years.
    • Verifiable documentation must be provided with the request.
    • Applications are reviewed by a committee of various university personnel.
    • The Ombuds is not a voting member of the review committee, and can instead provide updates to students regarding the status of their application.
    • Unless relevant documentation becomes available after a decision is made, all decisions made by the review committee are final.
    • If the application is denied, the Ombuds is available to discuss potential alternatives.
  • Student Support Offices

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    Dean of Students

    Disability Resource Center

    • Collaborates with students, faculty and staff for accessibility and inclusivity
    • Provide and renew Letters of Accommodation (LOAs)
    • Location: 250 Student Center

    Office for International Students and Scholars:

    • International students, global engagement, helpful seminars, and fun activities
    • Location: 240 Student Center

    Sexual Misconduct Prevention and Response Office (formerly Title IX)

    • Reporting, policies and procedures
    • Location: 250 Student Center

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