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who we are



Frequently Asked Questions

Who do I call when there is a maintenance emergency?

  • Call the Physical Plant customer service desk at 734-487-1000


How do I obtain a work request for services?

  • All non-emergency work requests should be placed through here.


I have a question about keys.

  • How many keys may I order per request?
    • Requester(s) will fill out a Key Request Form (one key per person) for areas which they have a business related need to access.


  • Who picks up the requested key?
    • The person who is on the form as the "Key Holder Name" is the one who picks the key up and signs as the key holder unless the Key Coordinator is specified on the Key Request form


  • Where do I go to pick up my key?
    • Come to the Physical Plant located on 875 Ann St. The receptionist will direct you to the key department where you will sign for your key.


  • What hours are you available?
    • We are open Monday through Friday from 8 AM until 5 PM.


  • If I lose my key is there a fine?
    • Yes, there is a fee of $25 to replace your key.


  • May I sign my own key request if I am an authorizing authority for my department?
    • No one can authorize keys for themselves. Key holder and authorizing authority names should never be the same. You must have the Director of department sign for you.


  • If I'm a director and need a key do I sign as an authorizing authority?
    • No one can authorize keys themselves. Key holder and authorizing authority names should never be the same. You will need your supervisor to sign for this key to be ordered.


  • Can graduate Assistants from departments have keys ordered for them?
    • No. Each staff, faculty, GA, and temporary employee must fill out a Key Request Form individually and submit it to the Physical Plant. Follow the same guidelines as Key Request Form.


  • I am leaving EMU and need to return my keys. What do I do?
    • You will need to bring them to the Physical Plant. We will issue you a Clearance Form and that you returned the keys into our system.


  • May I order more than one file, cabinet, or padlock key per request?
    • Yes. More than one file key, cabinet key, or padlock key, may be ordered on a Key Request Form.


  • What do I fill our for a lock change and a key change?
    • Lock changes must be requested on a requisition online with Mr. Green Wrench. The new key following the lock change will need to be requested using the Key Request Form. One key per Key Holder.


  • Who requests a lock change for Housing?
    • Lock changes for Housing Residence Halls or University Apartments must be requested by one of the Housing or University Apartments Directors, an ACD, or an Office Manager. The request is to be submitted via email only.
      If a lock change is requested from a student who lost his/her keys, this is considered an emergency and a locksmith should be notified. This request still has to come from an ACD, Office Manager, or Director from Housing.


  • Who places a key request for housing?
    • New keys must be requested by email from one of the Housing or University Apartments Directors only. No web requests or phone requests will be accepted. Please indicate in the email who is picking up the key(s).


  • What about replacing bent and broken keys in the dorms or University Apartments?
    • This request is also to be submitted by a Director from Housing or University Apartments.


Whom do I call about charges/fees applied to a department's account for work requests?

  • Questions about charges and fees to a department's account should be directed to the Business Operations Manager at 487-0219


How are work requests prioritized?

  • Emergencies are handled first, then in the order they are received and based on work load


Where can I find official building names/numbers/addresses?
  • Building information can be found here.


Where do I report a broken control/gate for an EMU parking lot?

  • Broken parking controls or gates should be reported to Public Safety at 487-1222


May I contact/contract off-campus vendors for maintenance or alterations?

  • Off-campus vendors are not to be contacted directly. Please contact the Physical Palnt for maintenance or construction services.


How do I find the hours a specific building is open?

  • Building hours may be obtained from Public Safety at 487-1222


Who cleans my building?

  • The Physical Plant's custodial services may be reached at 487-3684 for questions about specific issues.


Who replaces burned out light bulbs?

  • Light bulbs and tubes are routinely replaced by custodial staff. If your light is not promptly replaced you may call custodial services at 487-3684.


Who maintains the temperature in my building?

  • Call custodial services at 487-3684 to report an issue with building or room temperature.


Who is responsible for dumpsters?

  • The Physical Plant oversees campus dumpsters which are emptied on a regular basis. Call 487-3684 to order a dumpster or to report a problem.


Whom do I contact about parking?

  • The Parking Department. You can visit their web site or call them at 487-3450


Whom do I contact about snow removal?

  • All requests for snow removal and de-icing are handled by Physical Plant grounds group. Please call 487-3684 to report unsafe conditions during regular office hours and 487-1222 during off hours and on weekends.


How do I find campus telephone numbers?

  • Call information at 487-INFO (4636) or click here for a directory.


How do I apply for a job at the Physical Plant?

  • Physical Plant jobs are posted at the EMU Jobs web site. To inquire about student positions please call the Physical Plant at 487-3591.


What if I'm planning an event?

The Physical Plant Grounds and Custodial Department recommends adhering to the following for a successful campus event:



• Physical Plant is to be notified at least ten days prior to any event. Please call 487-3684 to provide event logistics information, as well as to provide a contact name and phone number.
• The Department of Public safety is to be notified of all events. Please call 487-0892 to provide event logistics information, as well as a contact name and phone number.


Staffing Considerations

• Cleaning staff must be properly trained in chemical use, cleaning technique, safety and personal protective equipment
• Staff must be aware of procedures for calling in work orders
• Emergency call in list of available staff should be maintained to assure adequate staffing levels
• Determine in advance of an event any electrical, plumbing, elevator, or carpentry needs you may have.


Grounds Procedures

• Parking lots, sidewalks and entrances must be snow- and ice free (winter events)
• Parking areas and surrounding grounds must be litter-free 
• Cigarette butts must be swept up from doorways and ash urns to sifted and maintained
• Adjacent exterior trash cans must be emptied and maintained


Custodial Procedures

• Restrooms must be sanitized prior to event and patrolled throughout
• One male and one female staff member must be on hand to patrol restrooms, assuring proper stock levels and maintaining cleanliness.
• Seating areas must be straightened, and any surfaces kept free of debris/spills
• Floors should be free of debris/spills
• Entryways and hallways should be free of debris/spills
• White/chalk boards should be cleaned prior to event
• Custodians should have an event contact person
• Custodian should be readily identifiable


Waste Collection and Disposal Considerations

• Adequate interior/exterior trash cans must be available and maintained
• Filled trash bags must be properly disposed of and taken to pre-approved locations


Service requirements vary, and are dependent upon the nature, size, and length of event; the presence of food and/or beverages, the location, etc. Costs: contact 487-3684 for current rates for the Custodial and Grounds services and disposable trash receptacle. A Zone Manager from the Physical Plant can assist with event preparation, and can be reached by calling 487-3684.


I need more information

Contact the Physical Plant:

Physical Plant
Eastern Michigan University
875 Ann St.
Ypsilanti, MI 48197

Phone: 734-487-1000
Fax: 734-487-8680