The Eastern Michigan University Office of the Ombuds, not only adheres to the EMU Mission and Values, but also the Code of Ethics and Standards of Practice for the Ombuds profession as derived from the International Ombuds Association.
We are an independent, informal, confidential, neutral, and impartial office that helps in conflict resolution and support and guidance about institutional policies and procedures.
Independent
The Ombudsman is independent in structure, function, and appearance to the highest degree possible within the organization.
Neutral and Impartial
The Ombudsman, as a designated neutral, remains unaligned and impartial. The Ombudsman does not engage in any situation which could create a conflict of interest.
Confidentiality
The Ombudsman holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.
Informality
The Ombudsman, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention.
(Please refer to the IOA Code of Ethics [PDF] and here for further details about the IOA standards of Practice.)
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