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Types of Services

To support the Campus Community, the Office of Ombuds offer 6 types of services students, faculty, staff, administrators, and/or other visitors.


Assistance for Students and/or Other Visitors

Confidential Consultation

The Office of the Ombuds provides consultation only services. The Ombuds will serve the visitor by providing information and assisting with exploration of various resolution options and developing action plans to pursue resolution on an individual basis. In a confidential consultation, no action is taken by the Office of the Ombuds. In this form of Ombuds assistance, the visitor shares and discusses questions and concerns in order to gather advice about how best to proceed with
resolving a matter independently.

Active Resolution

The Ombuds will serve the visitor by providing information and assisting with exploration of various resolution options, and developing action plans to pursue resolution as facilitated by the Office of the Ombuds. In an active resolution,
action is taken by the Office of the Ombuds. With this form of Ombuds assistance, the visitor shares and discusses questions and concerns in order to gather advice about how best to proceed with resolving a matter in collaboration with the Office
of the Ombuds. The Office of the Ombuds will speak with both the visitor as well as any and all relevant university personnel and other individuals related to the case in order to ensure resolution. Active resolution means case content and any information shared by a visitor may be used throughout the resolution process and in consultation with University Officials with a legitimate educational interest, to conduct a comprehensive review of the case and determine the appropriate resolution.

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Assistance for Faculty, Staff, and/or Administrators

Confidential Consultation

The Office of the Ombuds provides consultation only services. The Ombuds will serve the visitor by providing information and assisting with exploration of various resolution options and developing action plans to pursue resolution on an individual basis. In a confidential consultation, no action is taken by the Office of the Ombuds. In this form of Ombuds assistance, the visitor shares and discusses questions and concerns in order to gather advice about how best to proceed with
resolving a matter independently.

Referral Services

The Office of the Ombuds will serve the individual to whom the faculty/ staff are referring to our office by providing information and assisting that individual with exploring various options. The Office of the Ombuds will reach out to the individual being referred to invite them in for a conversation regarding concerns they may have.

Policy Review

The Office of the Ombuds will provide a systematic and critical review of policies to aid department and offices in their own goals of enhancing student and program experiences. Once we have completed the policy review, the submitter will receive a Policy Review Report that articulates specific policy recommendations.

Ex-Officio Committee Involvement

The Office of the Ombuds will serve the committee in which they have been invited to serve in an ex-officio (non-voting) capacity by providing information and assisting with exploration of various policies, processes, and resolution options
that support the mission, vision, and charge of the committee. Additionally, the office will share trends, observations, and insights as they relate to the concerns that have been surfaced within the office that would help inform and provide context to the mission, vision, and charge of the committee.

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