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When you're unsure of how to get help with issues this is the place to look for information on submitting work orders, getting key/ID issues resolved, and restoring internet connectivity.

 

Have Work Order Questions?

Submitting Work Orders

Our work order system is called RealPage, and it works with a personalized portal. You will get an email from RealPage with an invite to create your account at your EMICH.edu email. RealPage and emails about setting up your personalized portal are expected to go out after the start of the semester.

To Submit a Work Order

Until RealPage is available, students can submit work orders for their spaces using the Service Request Form. 

  • Please be as detailed as possible when submitting a work order. The more specific and detailed information you can provide, the easier it is for staff to assess and resolve your work order(s).
    • For example, don't just submit that your sink is clogged. State specifically which sink, like"kitchen sink" or "the bathroom sink on the right side facing the mirror". 
    • If there are multiple bathrooms or bedrooms in your suite, explain which one you are submitting a request for.
  • A separate work order should be submitted for each item that needs to be addressed. Do not submit one work order with multiple unrelated issues.
    • For example, if you have a clogged sink and a chair that needs repair, you need to submit two separate work orders - one for each concern.
  • If you have an approved ESA, please note this in your service request for the safety of your animal and staff.

If you have any questions about work orders you submitted using the Service Request Form, please email: [email protected] 

NOTE: AC installation requests for Cornell and 601 must be submitted using the request form available here. 

Service Request Form

Please be advised that thesubmission of a work order constitutes permission for staff to enter a room and access any area necessary for the completion of their work:

  • Staff do not schedule times or dates with residents to complete work orders.
  • EMU will give advance notice to conduct maintenance for preventative and/or regular service work.
  • Maintenance staff employed or contracted by Eastern Michigan University may enter occupied rooms during their work. This includes, but is not limited to, emergency maintenance or the completion of work orders.

When you shouldn't submit a work order

  • Common Issues that do not Require Work Orders Expand dropdown

    Please do not submit a work order for problems with locks or keys, lockouts, internet issues, or missed room cleaning. If you have missed a scheduled cleaning, please note that the housekeeping staff will not clean occupied student rooms.

  • Emergency Situations Expand dropdown

    Do not submit a work order in an emergency situation, contact your front desk immediately or the RA on duty (if it’s after 10 pm in apartments or 12 am in the residence halls or on a weekend). Requests are dispatched immediately.

    Emergencies are those that demand immediate response to protect and save property and lives, such as fire, health, and safety issues. Examples of Emergency Situations include, but are not limited to:

    • Fire
    • Electrical sparks, smoke
    • Downed electrical line
    • Electrical Outage
    • Broken Steam, water, or gas line
    • Toilet overflowing
    • Person trapped in an elevator
    • Stormwater flooding into a building
    • Sewage backup in a building
    • Broken, gushing, or misdirected irrigation device or sprinkler head
    • Gas Leak or smell of gas
    • Discharge of the fire suppression system

When to submit a work order

  • Urgent Situations Expand dropdown

    Urgent Situations are those that pose a threat of personal injury, equipment damage, or a serious disruption of the University’s operations. For these situations, please contact your front desk immediately or the RA on duty (if it’s after 10 pm in apartments or 12 am in the residence halls or on a weekend). Requests are dispatched directly to maintenance staff. 

    Urgent work orders should be addressed within 24 hours.  If your work order is not addressed within 24 hours, please contact your front desk.

    Examples of Urgent Situations include, but are not limited to:

    • Broken glass and/or door
    • HVAC system issues when the temperatures are above 85 degrees (for air conditioning) or below 64 degrees (for heating)
    • The toilet stopped up if it is the only toilet available in the particular unit
    • ADA compliance issue, e.g., inoperative door opener, obstructed route
    • Inoperative switch, outlet, or light (where there is insufficient lighting)
    • Piping or roof leak
    • Clogging sink/toilet/shower/tub to the only operable sink/toilet/shower/tub available in the particular unit
    • Loss of hot water or cold water
    • Pest control that poses a harmful, unsafe condition, such as bedbugs, stinging or biting insects (e.g., bees, wasps, hornets, fire ants, etc.)
    • Mold that poses a harmful, unsafe condition after assessment by a qualified person
    • Fire alarm trouble, including malfunction of in-unit smoke detectors
    • Any repair necessary to remedy a situation in which the building has been made unsecure
    • Vandalism repair
    • Essential Common area indoor lighting, where light is essential for the proper function of the space
  • Miscellaneous issues and repairs Expand dropdown

    For all other non-urgent issues or repairs that are not related to locks, keys, internet, or housekeeping, please submit a work order. If applicable, please indicate that you have an Emotional Support Animal (ESA) in the notes section.

    The timeline for service is based on the need, the severity of the problem, the amount of time needed for repairs, and the availability of staff. While some damage is normal wear and tear, completing a work order does not exempt you from paying for appropriate repairs if you are responsible for the damage(s).

    Please check your email for updates about your work order. If you need help with an incomplete work order, please go to your front desk. 

    NOTE: EMU will give advance notice to conduct maintenance for preventative and/or regular service work. Maintenance staff employed or contracted by Eastern Michigan University may enter occupied rooms during their work. This includes, but is not limited to, emergency maintenance or the completion of work orders. Please note that the submission of a work order constitutes permission for staff to enter a room and access any area necessary for the completion of their work.

Common Issues

Your key and ID provide access to your room and are used for other purposes. Find out what you should do if either one is broken, lost or stolen. Also find out how to get access to your room if you are locked out.

  • Broken Bedroom or Mailbox Keys Expand dropdown
    If your metal bedroom or mailbox key is broken, report it to the Front Desk staff. They will order you a new key and provide you with a temporary key. There may be a fee if it is determined you are responsible for the key damage.
  • Lockouts Expand dropdown

    In the event of a lockout, residents may request to be let back into their room/apartment  or check out a loaner bedroom key from the Front Desk during normal desk hours. If a resident is locked out of their room after the desk closes, the RA on duty should be contacted. 

    Residents that are locked out of their room will be given access to their room, free of charge, one time for the academic year. For each lockout thereafter or use of a loaner key, a $20 lockout fee will be assessed. After three lock outs or loaner bedroom keys have been issued, a work order may be issued to change the bedroom lock and the lock change fee will be billed directly to the resident’s student account. Loaner bedroom keys issued must be returned within 48 hours of the lockout or a lock change will be submitted and billed to the resident’s student account ($15 fee will be assessed for the unreturned card). Three lockouts or loaner bedroom keys within a 60-day period will result in a new room card fee or lock change billed to the resident’s student account.

  • Lost or Stolen Room Cards or Bedroom Keys Expand dropdown

    (See the Residence Hall and Apartments Rules 3.10 Security Procedures)

    To ensure safety, residents must report keys that are lost or stolen to the front desk or RA on duty immediately. A new room card will be issued and a bedroom  lock change will be requested and the student’s account will be billed. Once a room card or key is reported missing, the lock change process is started and cannot be stopped. Room cards and bedroom keys are issued to the resident only. Residents cannot give their room card/bedroom keys/EID to friends, family members or guests.

  • Lost or Broken EID Expand dropdown
    In the event of a lost or broken EID, report it to the Front Desk staff who will initiate the process of issuing a temporary card. This process may take several minutes. If your EID was lost or stolen, please inform the staff so that proper safety measures can be taken. If a lost or broken EID occurs outside of Front Desk hours, the resident should contact the RA on duty (phone numbers posted near the Front Desk). The temporary card must be returned when a new card is received. Not returning the card will result in a charge.

 Please contact the EMU IT Help Desk for support:

 

Contract & Cancellation Policies

The Housing and Dining Services Contract is a legal agreement. Once a student moves in, they must follow the terms of the contract.

All students received a copy of the contract by email when they completed their housing application and were encouraged to save it for their records.

Living on campus is considered a learning experience. Students are expected to understand what they agreed to when signing the contract and to accept the consequences if they don't meet their responsibilities.

  • Housing Cancellation Policy Before Move-In Expand dropdown

    Prior to moving in, a cancellation of the contract can be made in writing to the Housing email account at [email protected] from your @emich.edu email account. You must include:

    • Your full legal name
    • EID number
    • Reason for the cancellation request

    Please note the following:

    • Please indicate "Cancel Housing" in your email subject line to ensure prompt processing.
    • The $150 application fee is non-refundable.
    • Requests for cancellation will not be accepted over the phone.

    Once you get keys or the room card for your space, you are held to the terms and conditions of the contract. 

  • Housing Cancellation Policy After Move-In Expand dropdown

    The Housing and Dining Services Contract is a legal agreement. Once a student moves in, they must follow the terms of the contract.

    All students received a copy of the contract by email when they completed their housing application and were encouraged to save it for their records.

    Living on campus is considered a learning experience. Students are expected to understand what they agreed to when signing the contract and to accept the consequences if they don't meet their responsibilities.

    We recognize that a student may need to terminate the Housing and Dining Service Contract in certain select instances and releases are granted for the following reasons:

    • Withdrawal from the University
    • Transfer to another school
    • Study abroad (documentation required)
    • Academically approved internships more than 30 miles one way (documentation required)
    • Student teaching (documentation required)
    • Academic dismissal
    • Part-time status – enrollment of 6 credit hours or less for the semester
    • Military duty (documentation required)
    • Graduation (documentation required)

    Releases are not given for:

    • Moving home to commute
    • Moving to an off-campus house or apartment
    • Full time enrollment in online classes
    • Concerns about COVID-19
    • Financial issues

    Any requests will be reviewed and may or may not be granted. Students who are not approved for a contract release and still choose to move-out will continue to be billed for the remainder of the contract.

    If you are interested in applying for a contract release, please contact us at [email protected].