Please do not submit a work order for problems with locks or keys, lockouts, internet issues or missed room cleaning. If you have missed a scheduled cleaning, please note that the housekeeping staff will not clean occupied student rooms.
Do not submit a work order in an emergency situation, contact your front desk immediately or the RA on duty (if it’s after 9 p.m. or on a weekend). Requests are dispatched immediately.
Emergencies situations are those that demand immediate response to protect and save property and lives such as fire, health, and safety issues. Examples of Emergency Situations include, but are not limited to:
Urgent Situations are those that pose a threat of personal injury, equipment damage, or a serious disruption of the University’s operations. For these situations, please submit a work order as soon as possible. If applicable, please indicate that you have an Emotional Support Animal (ESA) in the notes section.
Urgent work orders should be addressed within 24 hours. Please check your email for updates. If your work order is not addressed within 24 hours, please contact your front desk.
If you need help completing a work order please go to your front desk.
Examples of Urgent Situations include, but are not limited to:
For all other non-urgent issues or repairs that are not related to locks, keys, internet or housekeeping, please submit a work order. If applicable, please indicate that you have an Emotional Support Animal (ESA) in the notes section.
The timeline for service is based upon the need, the severity of the problem, the amount of time needed for repairs, and the availability of staff. While some damage is normal wear and tear, completing a work order does not exempt you from paying for appropriate repairs if you are responsible for the damages.
Please check your email for updates about your work order. If you need help completing a work order please go to your front desk.
NOTE: EMU will give advance notice to conduct maintenance for preventative and/or regular service work. Maintenance staff employed or contracted by Eastern Michigan University may enter occupied rooms during the course of their work. This includes but is not limited to emergency maintenance or the completion of work orders. Please note that the submission of a work order constitutes permission for staff to enter a room and access any area necessary for the completion of their work.
Your key and ID provide access to your room and are used for other purposes. Find out what you should do if either one is broken, lost or stolen. Also find out how to get access to your room if you are locked out.
In the event of a lockout, residents may check out a loaner key from the Front Desk during normal desk hours. If a resident is locked out of their room after the desk closes, the RA on duty should be contacted. For residents of Cornell Courts and Westview, contact DPS for lockouts at 734.487.1222 and a member of Housing and Residence Life staff will be sent to provide assistance.
Residents that are locked out of their room will be given access to their room, free of charge, one time for the academic year. For each lockout thereafter or use of a loaner key, a $20 lockout fee will be assessed. After three loaner keys have been issued, a work order may be issued to change the lock and the lock change fee will be billed directly to the resident’s student account. Loaner keys issued must be returned within 48 hours of the lockout or a lock change will be submitted and billed to the resident’s student account ($15 fee will be assessed for the unreturned card). Three lockouts or loaner keys within a 60-day period will result in a lock change billed to the resident’s student account.
(See the Residence Hall and Apartments Rules 3.10 Security Procedures)
To ensure safety, residents must report keys that are lost or stolen to the front desk or RA on duty immediately. A lock change will be requested and the student’s account will be billed. Once a key is reported missing, the lock change process is started and cannot be stopped. Keys are issued to the resident only. Residents cannot give their keys/keycard/EID to friends, family members or guests.
If you live in any locations with the exception of Cornell Courts or 601 West Forest your internet is provided by EMU. Please contact the EMU IT Help Desk for support:
If you live in Cornell Courts or 601 West Forest, your internet is provided by Comcast. If you are having issues with your internet, please work through the following steps:
You cannot get a new Comcast router at the Comcast store, as EMU has special materials as part of our contract with Comcast. We do not have the inventory to replace routers. If you are issued a new network name/password, make sure to write both on the modem.
The Housing and Dining Services Contract is a legally binding agreement. Once a student takes occupancy, they are held to the terms and conditions of their contract(s). All students were emailed a copy of the contract when they filled out the contract within the housing application and were encouraged to download and save a copy for their records.
Prior to moving in, a cancellation of the contract can be made in writing to the Housing email account at [email protected] from your @emich.edu email account. You must include:
Please note the following:
Once you get keys for your space, you are held to the terms and conditions of the contract. If you would like to see if you can be released from your contract, please see the information in the Housing and Dining Contract.
We adhere to the concept of university life as a learning experience for our residents. Students have responsibility for having full knowledge of the commitments to which they have obligated themselves to when signing a contract and an appropriate understanding of consequences when they do not fulfill their responsibilities.
We recognize that a student may need to terminate the Housing and Dining Service Contract in certain select instances and releases are granted for the following reasons:
Releases are not given for:
Any requests will be reviewed and may or may not be granted. Students who are not approved for a contract release and still choose to move-out will continue to be billed for the remainder of the contract.
If you are interested in applying for a contract release, please contact us at [email protected].