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Conlon, D.; Van Dyne, L., Milner, M. Ng, K. (2004). "The Effects of Physical and Social Context on Evaluations of Captive Intensive Service Relationships." Academy of Management Journal. 47(3).
Conlon, D., Van Dyne, L., Milner, M. (2000). "Justice Perceptions in Extended Service Encounters". Academy of Management Annual Conference, August 7-11, Washington, D.C.
Conlon, D., Van Dyne, L., Milner, M. (1999). "Cruising for Justice". Academy of Management Annual Conference, August 9-13, Chicago, IL.