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Browser, Network and ISP settings

Troubleshooting access to online resources.


  • Change browser: Try a different browser (Firefox, Chrome, Safari).
  • Browser cache full:  Go to the browser settings and clear the history (cache) and cookies, restart your browser, and try to reconnect.
  • Browser update required: Check to ensure that your browser is up to date and update as required.
  • Security or certificate warnings: restore your browser to the default settings
  • JavaScript and/or cookies disabled: Go to the browser settings and enable JavaScript/allow cookies.
  • Browser add-ons or extensions: Zotero and some other add-ons can cause problems. Deactivate the remote access URL setting in Zotero. Try temporarily disabling other add-ons.
  • Local firewall preventing use of the library proxy: This problem is especially common in corporate or institutional settings. Contact your local network administrator for support.
  • Internet service provider (ISP) preventing use of the library proxy: Some ISPs, especially satellite providers, may prevent use proxies. Contact your ISP for support.

Halle Library, 955 W. Circle Dr, Ypsilanti MI, USA 48197 Phone:734.487.0020