Replacing Your Card

Who to Contact

Eagle OneCard

  • Contact BankMobile Customer Services at 877.436.8663 or
  • Log in to your BankMobile Account at

The cost of a replacement Eagle OneCard is $20.

Temporary Card

Once a replacement Eagle One Card has been ordered a temporary ID card can be obtained to access student privileges until the replacement card arrives in the mail. The temporary card will not give access to the BankMobile Vibe Account.

Temporary cards can be ordered through our online portal

Cards will be available for pick up at Service EMU in the Student Center starting August 27thth or will be mailed within 24-48 hours.

A confirmation email will be sent to the employee's University email address once the card has been processed. Please do not visit Service EMU till you have received your confirmation email if you have opted for pick up. 

  • A temporary card is reusable; do not dispose of it.
  • The cost of a replacement temporary card is $10.

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