Staff Organization

The Division of Information Technology is led by Ron Woody, Chief Information Officer. DoIT collaborates with other divisions and units to provide comprehensive information technology support, systems, services, and planning across the university.

Organizational Chart

Key areas and departments within I.T. include:

  • Desktop & Classroom Technology

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    • Classroom Support
      The Classroom Support team provides centralized monitoring of and secondary support to local technicians in troubleshooting issues and assisting faculty in the use of classroom presentation technology deployed through the Classroom Technology Project. The team also evaluates integration of emerging technologies into the existing classroom technology solutions.
    • Desktop Technology
      The Desktop Technology team is focused on the delivery of University-licensed operating systems and applications to faculty and staff computers as well as the computers located in the student computing labs. The team's goal is to employ desktop management tools to best utilize University resources in accessing software licenses.
    • Help Desk
      The Help Desk team provides a wide variety of computer hardware and software support services to the university's students, faculty, and staff. The Help Desk provides support via phone, email, and in person at 106 Halle Library. The team also triages support requests for other I.T. departments providing a single point-of-contact for students, faculty, and staff. For more details on the support services provided, please visit the Help Desk page.
    • Lab Technology
      The computer labs provide members of the university community access to web resources and I.T. licensed software applications to meet their academic needs. The labs are located on the first and ground floors of the Halle Library.
    • College Technology Specialists
      College Technology Specialists provide hardware and software support services for faculty and staff in a specific college. The team also assists with the computer refresh process and is a liaison for support requests submitted to the Help Desk.
  • Enterprise and Learning Applications Services

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      • Application and Process Services
        The Application and Process Services team provides primary production support for the Banner system. This includes, developing Banner enhancements and add-on capabilities,  creating interfaces between Banner and other systems, and supporting Banner upgrade testing and implementation The team also provides support for the Banner Workflow and Xtender document imaging environments.
      • Portal Support Services
        The Portal Support Services team develops new web applications to provide students, faculty, and staff with automated solutions for streamlining manual processes. The team maintains the University's My.Emich portal, custom web applications, and Banner Self Service. The team also provides system administration for various third party applications.
      • Business Analysis
        The Business Systems analysts work with departments across campus to study their business processes and help them connect their business needs to the relevant data or technology. This ensures that the chosen solution is a good fit and results in improved and streamlined business processes.
      • Business Intelligence
        The Business Intelligence team is responsible for presenting data in a consistent, secure, and user friendly way to the campus community. The team provides administration and support for the Banner reporting services and works with departments across campus to help them connect their business needs to the relevant data.
      • Center for E-Learning
        The Center for E-Learning supports instructors using the Canvas learning management system for online, hybrid, and face-to-face courses. The team provides training and consultation on Canvas tools and associated web applications used for designing learning activities, and manages the course evaluation process in Canvas.
  • Network & Systems Services

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    • Systems Administration
      The Systems Administration team is responsible for maintaining the central storage system, enterprise backup system, servers, and operating systems that host administrative and academic technology services.
    • Network Systems Engineering
      The Network Engineering team is responsible for the planning, implementation, administration, and maintenance of the university's enterprise data network.
    • Security and Identity Services
      The Security team provides leadership, oversight, and development for security policies, processes, standards, guidelines, and training to maintain and safeguard the integrity of the University's information resources.
    • Telephone Services
      Telephone Services provides end user consultation for the campus telephone systems including voicemail, telephone usage, long distance, equipment replacement, directory updates, and 911 location data maintenance.
  • Enterprise Operations

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    • Systems Integration
      The Systems Integration team is responsible for administering and maintaining Banner add-on systems such as Application Manager, Evisions, ePrint, and fsaATLAS. The team also provides technical and analytical consultation for the automation of data and application processes.
    • Data Center Operations
      The Data Center Operations team is responsible for the day-to-day operation of the data center equipment, systems, and services. Among the team's responsibilities are Banner batch scheduling and support, physical data center security, and exam scanning services.
    • Database Services
      The Database Services team provides administration and technical services for the Oracle databases.  These services include database clones and backups as well as server and database performance monitoring and tuning. The team administers the Banner application which includes researching and implementing Banner upgrades and patches.

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