Help EMU Reduce Costs by using Duo Push

Unlike the “Send Me a Push” option, Duo charges EMU each time someone uses the Call Me” or “Text Me New Codes” feature in Duo to authenticate their password. While the cost of roughly two cents per call and one cent per text message sounds insignificant (rates are higher for international calls/texts), it adds up!  From January 2020 through June 2020, EMU was charged for 223,000 phone calls and 103,000 text messages, costing the University an extra $6,500.00.

  • How can I help EMU reduce costs? Expand dropdown

    If you have a smartphone, EMU recommends installing the Duo Mobile App, enrolling your Smartphone and using the “Send Me a Push” feature to authenticate your password. 

  • Are there other reasons to use Duo Push?   Expand dropdown
    • Yes, it’s quicker!  Duo push is quicker than a text or phone call.  Authenticating with a text message requires waiting to receive the text, reading a passcode and then typing it in. Authenticating with a phone call requires you to wait for the call, answer the call, listen to the recording, and use the telephone keypad to approve the login.  Duo Push is as simple as approving a notification on your smartphone.
    • Yes, it’s more secure!  Duo Push uses cutting-edge end-to-end encryption that text messages and phone calls cannot use.  The Duo Push screen displays detailed information about the application and source device that initiated the authentication request.
  • How much data does a Duo Push use?   Expand dropdown
    Almost none. 500 pushes to your device will use 1 MB of data in total. 1MB is roughly the equivalent of loading one webpage on your smartphone.
  • Does Installing the Duo Mobile App give up control of my phone? Expand dropdown
    • No. Duo Mobile does not have access to change the settings on your phone;  it cannot read your email, or see your browser history. Duo Mobile must have your permission to send you notifications and cannot remotely wipe your phone.
    • The visibility that Duo Mobile requires (e.g. OS version, device encryption status, screen lock, etc.) is used to verify the security of your device and recommend security improvements. You control whether you take action on these recommendations.
  • Why does the Duo Mobile app need access to my camera? Expand dropdown
    The Duo Mobile app accesses your camera to scan a QR code during activation; it is not used for any other purpose.
  • What if I don’t have a WiFi connection or cellular reception? Expand dropdown
    No problem. Tap the down arrow icon in the Duo Mobile App to generate an authentication passcode. You do not need an internet connection or cellular signal to generate these passcodes.
  • When does EMU recommend that I use the “Call Me” or “Text Me New Codes” options? Expand dropdown
    • When you get a new phone (with the same number) and need to activate the Duo app on the new phone.
    • When you don’t have a smartphone. 
    • When you need to use your office or other phone as a backup authentication method when your smartphone is unavailable.  
    • When you are  traveling internationally where phone calls or text messages are more reliable than Internet service.








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