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Directory Information Updates
The information in the EMU Online Directory as well as the "Corporate Directory" on the VoIP phone system is retrieved from Banner. The online directory is used to find contact information for members of the campus community.
Directory information is updated when IT processes VoIP Phone Location or User Assignment Update service requests.
Helpful Questions and Answers
- Why is an E.I.D. required? Updates are made in Banner. The E.I.D. is used to ensure that we are updating the correct record(s).
- Why is the campus address included? The campus address is used to keep 911 location data up-to-date. The campus address must be accurate. Submission of inaccurate location data could result in delay in emergency services response and is a violation of E.M.U. policy.
- How long do changes take? I.T. staff will process changes as soon as possible which is usually within five business days.
- What if I have further questions? Open a ticket with your question and we'll be happy to assist.