Eastern Michigan University

FAQ

How do I hook up multiple devices to the wired ResNet ports?
Can I connect a game console?
Will the I.T. Help Desk install or fix my computer hardware or software (i.e; network card or Microsoft Office)?
I have a problem with my EMU email account, whom do I contact?
How do I confirm that the person at my door is really from I.T.?
What open access computing labs are available for my use?

How do I hook up multiple devices to the wired ResNet ports?

You can connect multiple devices to the network even though there may only be one network drop per room. Whether you have two or more devices for yourself, or have multiple devices between you and your roommates, all of the systems can share the same network drop simultaneously.  If additional wired ports are required, we recommend obtaining a home network switch from a local or online retailer.  

Wireless routers are not permitted in EMU Residence Halls.  Wireless devices should be connected to the EMU WiFi service.  EMU provides WiFi service in all residence halls. Additional wireless systems installed by students disrupt and slow WiFi services to other residence. Additionally, misconfigured routers may result in security policy and other violations. 

I.T. does not configure, set up, or support network switches. I.T. can only verify that the port in your room is working.

Can I connect a game console?

Game consoles that have the ability to login to a network connection can be used on the EMU wired/wireless network. Game consoles that do not have network login capability cannot be used on WiFi.

Will the I.T. Help Desk install or fix my computer hardware or software?

No, I.T. is unable to install or fix hardware or software on student-owned computers.  However, repairs are available on-campus through Digital Inclusion.

I have a problem with my EMU email account, whom do I contact?

You will need to contact the Help Desk at 734.487.2120 or it.helpdesk@emich.edu. 

How do I confirm that the person at my door is really from I.T.?

You may contact the Help Desk during open hours of operation at 734.487.2120 to verify employee identity.

If in doubt, do not let the person into your room.

What open access computing labs are available for my use?

Information about I.T. Computer labs is available at the I.T. Computing Labs website. In addition, each academic college of the university offers various labs for students in their programs of study. For information on those labs, you should contact the college or departments in which you are